When you work with Quantum, you get innovative solutions and customized expertise. But that’s not all. You also have access to world-class product support and services, because we believe you should have the information you need when you need it. From online product registration and compatibility guides to service plans and education, Quantum gives you the knowledge to protect your data while maximizing your investment. – See more here.
“Critical Error” means any Software or Firmware Error that is an emergency condition and that causes the Software or Firmware to completely fail to function in accordance with its applicable Documentation and where there is no work-around to temporarily resolve or lessen the problem.
“Major Error” means any Software or Firmware Error that causes one or more material components to fail to function as specified in its applicable Documentation.
“Minor Error” means any Software or Firmware Error that is not a Major Error that causes one or more components of the Software to fail to function as specified in its applicable Documentation.
“Error” means any reproducible failure of the Software or Firmware to substantially comply with its specifications as set forth in the applicable Documentation.
Quantum Sales and Support Terms and Conditions PDF