Our comprehensive technology services are designed to take the complexity out of multimedia communications and collaboration and give your IT team the support it needs to maintain a secure and seamless system aligned with your business’ objectives.
Ensure your people make the most of video collaboration services with IMT. Our high-touch support gives IT teams and end users the knowledge, resources, and support to help every employee maximize their productivity.
Your User Adoption Challenges
Video collaboration is a vital part of any business today, but not every user is thriving in a hybrid work environment. Whether it’s maximizing current technology or rolling out new workflows, IT teams face critical challenges to ensure user adoption, including:
Newly returned employees struggling to navigate cloud video collaboration services like Zoom or Teams alongside existing AV systems
A lack of technical knowledge and unnecessarily complex design is preventing users from efficiently collaborating with internal and external teams
Heavy support load on IT teams due to complex collaboration systems and applications
How We Solve Them
IMT goes beyond delivering the right video collaboration services and AV components. We provide the knowledge and resources IT teams and end users need to drive user adoption through:
Training designed for your unique workforce and environment that helps users maximize the use of video collaboration services with AV components in shared workspaces
Clear instructions and documentation designed for your unique workflows that help users solve issues quickly
Extended support, training, and maintenance following the installation of video collaboration services and AV components
The IMT Difference in User Adoption
Today’s global business environment never sleeps, and neither does IMT’s Helpdesk. Keep your workforce connected with expert support engineers who are ready to diagnose and solve any video collaboration service or AV component issue.
For issues that can’t be solved remotely, our Field Technicians are available for on-site service calls and troubleshooting (for eligible customers).
Most companies’ personnel don’t have the same level of expertise as IMT when it comes to video collaboration and AV components. That’s why we provide easy-to-follow written instructions and video tutorials for IT teams to confidently enable the entire workforce.
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