A Trusted Technical Advisor

Your designated Technical Account Manager (TAM) will provide a single point of contact for all your needs. With an in-depth knowledge of your organizational environment, your TAM helps extend the capabilities of your team with rapid engagements through ITIL.

Support for Every Step

IMT’s managed services provide dedicated hours every quarter to help you drive the most value from this critical service. Whether you need development resources, high-touch support, or help managing updates and deployments, your TAM will take charge and get it done.

Proactive Management 

Technical Account Managers don’t just wait for you to call, they’re constantly working on your behalf to keep your technical environments running smoothly. Our proactive management of your environment, including quarterly health checks, can help uncover problems before they become problems.

Project Coordination 

Your Technical Account Manager can coordinate the complex process of software implementation. TAMs work as a trusted part of your team to keep the project running, from scoping and project management to implementation and training.

Managing Vendor Relationships 

Our technology-agnostic advisors have strong relationships with the third-party vendors that make up your technology stack. Your Technical Account Manager will act as a liaison for your organization when you need timely vendor support and assistance.

Unlock the Full Potential 

With a Technical Account Manager on your side, your organization will maximize the value of your systems integration and video collaboration solutions. Their role is to accelerate issue remediation, provide oversight across various teams and vendors, and keep track of crucial milestones like renewals, refreshes, and POCs.

Why Choose IMT?

  • Award-winning global systems integrator
  • Solution-agnostic approach delivers best-fit solutions
  • Diverse set of expertise, from cloud engineers to AV solutions
  • Deep partnerships with technology providers like AWS and Dell
  • High-touch, white glove support and service

Get Started with IMT

Request a meeting to learn how we can help solve your most pressing media technology challenges.

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