Next-Level Managed Services

Your designated Technical Account Manager (TAM) will provide a single point of contact for all your needs. With an in-depth knowledge of your organizational environment, your TAM helps extend the capabilities of your team with rapid engagements through ITIL.

IMT’s managed services provide dedicated hours every quarter to help you drive the most value from this critical service. Whether you need development resources, high-touch support, or help managing updates and deployments, your TAM will take charge and get it done.

Technical Account Managers don’t just wait for you to call, they’re constantly working on your behalf to keep your technical environments running smoothly. Our proactive management of your environment, including quarterly health checks, can help uncover problems before they become problems.

Your Technical Account Manager can coordinate the complex process of software implementation. TAMs work as a trusted part of your team to keep the project running, from scoping and project management to implementation and training.

Our technology-agnostic advisors have strong relationships with the third-party vendors that make up your technology stack. Your Technical Account Manager will act as a liaison for your organization when you need timely vendor support and assistance.

With a Technical Account Manager on your side, your organization will maximize the value of your systems integration and video collaboration solutions. Their role is to accelerate issue remediation, provide oversight across various teams and vendors, and keep track of crucial milestones like renewals, refreshes, and POCs.