Dedicated, ongoing support for your collaboration environments
IMT has flexible, cost-effective support programs available to supplement your IT, UC and AV staff
White glove service
We can handle everything from remote helpdesk triage, software and firmware updates, and onsite meeting support… or as we like to call it ”white glove” service! If your requirements call for it you can count on IMT to assist your team in preparing for important events, end user and staff training, or technology fine-tuning to maximize your investment throughout its lifecycle.
View our support technology partnersBusiness benefits achieved
Uptime
Proactive monitoring
Live agent response
90% renewal rate
Ensuring optimum performance
We’re the IT experts so you don’t have to be
Our vision is to provide high-touch service and support for your best-of-breed video, AV, UC and collaboration deployment. No matter what tier you choose, IMT is committed to a quality experience and ensures consistent performance and predictable results, no matter where you’re located.
Enhanced Support
Our Enhanced support package provides our customers with access to IMT’s deep bench of technical expertise from anywhere, anytime. Allow our certified technicians to provide the remote helpdesk triage you need, ensuring the success of your meetings.
Elite Support
The benefit of remote support with the added security of on-site. IMT’s Elite support includes access to our onsite certified technicians who will come diagnose, test and fix the problem and track the serial numbers of the technology to ensure the problem does not arise again
Block of Hours (BOH)
Unsure what support package is best for your organization’s unique needs? IMT offers customizable Block of Hours packages, guaranteeing the security and technical expertise, combined with the flexibility our customer’s need.
Request a call
Unsure what support offering is best for you and your business? Request a call with one of our certified technicians.
Request a call