NetApp is committed to providing you with the best in class products and support for your success. Our relationship with our customers begins long before you turn on the switch. You can start today by engaging training resources, user communities, tools and embracing best practices that will help you get the most out of your NetApp investment.

Severity Levels:

Priority 1
NetApp node, system or cluster is down, unable to serve data, is in a state of frequent or repeating “Panic” or “Hang”, or is in a state of degraded performance sufficient to prevent normal business operations.

Priority 2
NetApp node, system, or cluster is experiencing an infrequent, isolated, or intermittent “Panic” or “Hang”, or is in a state of degraded performance that allows business operations to continues, but at an inconsistent or less than optimal rate.

Priority 3
NetApp node, system, or cluster is experiencing an issue, anomaly, or cosmetic defect that inflicts little or no business impact, and where a viable and mutually agreeable workaround or hardware/software upgrade exists to mitigate the problem.

Priority 4
Normal requests for information regarding the installation, configuration, use and maintenance of your NetApp equipment.

Contact
888.4.NETAPP (1.888.463.8277)

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