Customer Support Portal 

With our extensive team of highly skilled engineers located around the world, Grass Valley Customer Support & Services maintains the industry’s leading broadcast and professional systems. Our team is ready to provide best-in-class service for all your support needs.

Depending on your product or service, simply choose from one of the four support options available:

  • Former SAM Products – Includes Alchemist, ICE, IQ Modular, Kahuna, Kula, LiveTouch, Morpheus, Sirius, and sQ Servers.
  • Support for Broadcast Products – Includes camera, master control & branding, signal processing, router, multiviewer, monitoring & control software, production switcher, automated and integrated production, news production and editing, servers/replay systems, integrated playout, graphics, and captioning & subtitle product lines.
  • Support for Professional Products – Includes ADVC, EDIUS, STORM, and T2 product lines.
  • Technical Support Case Management

Grass Valley has support locations across the globe, ready to assist you with the use and operation of your product.

To ensure prompt service when contacting Grass Valley via e-mail, please make sure that you provide the following information in your e-mail:

  • Product name
  • Serial number
  • Your geographic location (i.e., the country you are in)
  • Any additional system configuration information related to your product
  • Your www.grassvalley.com account user name (if you have one)