Inspection and maintenance of your system can be performed by remote access and at regular intervals as determined by your technical staff.
IMT personnel may also be required to perform on-site inspection and maintenance to check physical infrastructure, workstation functionality, software versions, and other non-critical physical maintenance issues - including tasks identified by weekly remote inspection.
IMT Assurance works directly with your team to develop an inspection checklist prior to beginning maintenance services. We enumerate each system, device, and setting, which will be examined by IMT staff during on-site maintenance visits.
We don’t make the technology, we make IT work
IMT engineers provide support for all your technology services needs from simple technical support questions to detailed consultations and troubleshooting. Our technical staff can act as an advocate when dealing with hardware/software manufacturers for any active support contracts freeing up clients’ resources and providing a single point-of-contact for multi-vendor technology integration issues.
24/7 Phone Support
Tier-One support for all technology service needs from simple technical support questions to detailed consultations and troubleshooting. Our technical staff can act as an advocate when dealing with hardware and software manufactures for active support contracts freeing up our client’s resources and providing a single point-of-contact for all support issues.
Contact Tech Support
24/7 Remote Log-In Support
Using a variety of remote desktop, VPN, and secure connection technologies, IMT technicians can perform preventative maintenance or emergency service without the need to travel to your physical locations. This provides a highly efficient bridge between troubleshooting systems over the phone and sending a technician on-site.
What to Expect
• Personalized customer service
• 24/7 support access
• Status updates throughout the entire support process
• Usage and Rate Reports for easy accounting
• Service Level Agreements
• On-site Support
• Proactive Maintenance Services
• Engineering Design
• System Architecture
On-Site Support (Optional)
Clients can pre-schedule or request to dispatch an IMT technician to manage, support, diagnose problems or execute repairs based on phone/remote diagnostics. IMT will work with you to schedule an appropriate time to work with your team.